Account Signup
Jab aap open karte ho, hum basic info lenge — naam, DOB, email, phone aur JazzCash/Easypaisa ID. Kuch fields mandatory hain verification ke liye.
LEGAL REFERENCE
Hamara Privacy Policy Aapke Liye Saaf Hai
10 bet par aapka personal information محفوظ رہتی ہے. Hum detail mein batate hain ki aapka account data kaise encrypted rehta hai, kaun se systems use karte hain...
Data EncryptionLocal ComplianceAccount SecurityWithdrawal VerificationPakistan Focus
Hamara Privacy Posture Aur Aapka Control
Jab aap 10 bet par account open karte ho, hum aapka naam, phone number, JazzCash ya Easypaisa ID, aur transaction history collect karte hain. Ye data server encryption se protected hota hai. Hum aapka information third-party ko nahi bechte. Withdrawals ke liye aapke identity ko verify karte hain taakay fraud na ho sake. Pakistan mein jahan local qanoon ijazat deta hai, wahan
hum apne regulatory obligations pura karte hain. Aapka data sirf account management, payment processing, aur legal compliance ke liye use hota hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
PRIVACY QUESTIONS
Apne Privacy Concerns Ke Liye Contact Karo
Team online
Email Support
Aapka data-related question bhejo [email protected] par. Hum 24 ghante mein jawab dete hain. Withdrawal verification ya account security ke bare mein poocho.
Live Chat
Hamara chat team aapke privacy concerns ko real-time handle karta hai. Lobby se 'Help' button press karo aur privacy section select karo.
Account Settings
Apna data access karo, personal info update karo, ya communication preferences change karo apne account ke Privacy tab se directly.
CREDIBILITY MARKERS
Hamara Privacy Framework Transparent Hai
Encryption Standard
Hum SSL/TLS encryption use karte hain apne servers par. Aapka payment data aur personal information encrypted tunnel se pass hota hai, public internet par nahi.
Data Minimisation
Hum sirf zaroori information collect karte hain — naam, phone, payment ID, aur withdrawal address. Extra data nahi manga jaata jo na ho sake.
Pakistan Jurisdiction
10 bet apne operations ko supported ilaqon mein local laws ke under run karta hai. Privacy policy Pakistan mein residents ke rights ko respect karta hai.
No Third-Party Sale
Aapka personal data marketing companies, data brokers, ya advertisers ko nahi bechi jaati. Internal use sirf account aur compliance ke liye.
Retention Schedule
Account band ho ne ke baad, hum aapka data 3 saal tak legal compliance ke liye store karte hain, phir delete kar dete hain.
Access Rights
Aap apne data ke sar kya stored hai, ye jaanch sakte ho. [email protected] ko email karo aur apna 'data subject access request' submit karo.
POLICY CONSISTENCY
Hamara Privacy Policy Ke Mukhtalif Pahlu
Deposit & Withdrawal
Payments process karte waqt, aapka bank ya e-wallet details encrypted hote hain. Hum transaction records 6 saal tax compliance ke liye rakhen.
Cookie & Tracking
Hamara site analytical cookies use karta hai taakay lobby speed aur user experience behter ho. Aap apne browser settings se cookies disable kar sakte ho.
Communication
Agar aap opt-in karte ho, hum promo mails bhejte hain. Account settings mein unsubscribe link hota hai, ya reply kar sakte ho 'STOP' type kar ke.
Security Breach
Agar kisi wajah se aapka data compromise ho, hum 7 din ke andar notify karenge aur steps batayenge apni account secure karne ke liye.
Children Protection
10 bet sirf 21+ adults ke liye hai. Agar minor ka account detect ho, hum foran us ko disable karenge aur funds wapas kar denge.
Policy Updates
Jab hum privacy policy update karte hain, hum email ke zariye notification dete hain. Major changes apply hone se pehle 14 din ka notice dete hain.
Aapka Suraksha Hamara Priority
Two-Factor Authentication
Login ke baad, aapka phone number par OTP aata hai. Ye extra layer ensure karta hai ke sirf aap hi account access kar sakte ho.
Session Timeout
Agar aap 15 minut inactive rahen to session logout ho jaata hai. Ye public devices par aapka account ko protect karta hai.
Withdrawal Verification
Agar aap naya bank account ya JazzCash ID add karte ho withdrawal ke liye, hum identity verify karte hain SMS ya email se.
Password Security
Hum aapko encourage karte hain strong password use karne — uppercase, lowercase, numbers, symbols. Hum passwords ko encrypted format mein store karte hain.
IP & Device Log
Aapke account ka login history device aur IP address ke sath record hota hai. Account settings mein 'Active Sessions' check kar sakte ho.
Data Deletion Request
Agar account close karna ho, email karo [email protected]. Hum non-essential data delete kar dete hain, legal holds sirf rakhte hain.
Privacy ke Bare Mein Aksar Poocha Jane Wala
Bilkul nahi. Aapka JazzCash, Easypaisa, SadaPay ya Raast details sirf payment processing ke liye use hoti hain. Hum data marketing companies ya advertisers ko nahi bechte. Security encrypt karte hain.
Naye bank accounts ya e-wallets ke liye, hum 24-48 ghante mein SMS ya email verification karte hain. Pehle withdrawal thora slow ho sakta hai, lekin subsequent ones faster ho jaate hain.
Haan, non-essential personal data delete kar denge. Transaction records legal compliance ke liye 3 saal tak store rahenge. Account balance refund kar denge withdrawal method se.
Haan, browser settings se cookies disable kar sakte ho. Lekin analytical cookies disable karne se lobby speed slower ho sakte hai aur kuch features limited ho jayenge.
Passwords hashed aur salted format mein store hote hain — plaintext mein nahi. Hum bcrypt encryption use karte hain, taakah agar server breach ho bhi jaye to passwords recover na ho saken.
Haan, account settings ke 'Communication Preferences' mein unsubscribe kar sakte ho. Ya direct email mein 'STOP' reply kar sakte ho. Hum 48 ghante mein remove kar denge.
Account immediately disable ho jaata hai aur balance full refund kar di jaati hai. 10 bet sirf 21+ adults ke liye hai. Pakistan mein local age regulations follow karte hain.